For broker/owner Creston Inderrieden and IndyQuest Properties, their “Your Dream is Our Quest,” motto permeates every aspect of a transaction, from initial contact to final offer.
Creston says he is constantly thinking about how he can wake up and love people every day, and believes that personal relationship is more important now than ever before as many Houston buyers and sellers face uncertainty due to the COVID-19 pandemic.
“Clients recognize we’re not in this just to sell, but we’re in it for a long-term relationship,” he said.
Such a connection, he said, is the key to bringing their clients as much comfort and peace of mind as possible during a time when many are facing personal and financial struggles due to the pandemic’s impacts.
Along with his wife Holly, Creston Inderrieden and their team at IndyQuest Properties have remained dedicated to that mission for more than a decade. Balancing fairly evenly among buyings and listings, he said 86 percent of their business over the last six months – since the pandemic hit – has been of the repeat or referral variety.
“That tells me we’re doing a good job of giving counsel and advice plus connecting with them in meaningful ways,” Creston said. “It’s not just a sale, but a relationship.”
As a result, he said IndyQuest Properties’ business has actually increased during the pandemic, with total dollar volume having seen better than a 20 percent year-over-year increase to this point in the year. Holly is the office manager, while Creston primarily handles client interaction along with mentoring 20 additional agents in his charge. Owners of three different homes in Shepherd Park Plaza at various points, the majority of IndyQuest’s transactions occur in Garden Oaks, Oak Forest, the Heights and other local markets north of I-10. Largely balanced between buying and listings, IndyQuest has been the top listing broker in Shepherd Park Plaza since 2014 according to Inderrieden.
“We’ve been very busy, and we’re extremely grateful for it,” he said. “The market is moving very quickly, and there are a lot of people who want to move into these areas over the last six months.”
Part of the reason for that, he believes, is that people are seeking out a better or more secure home environment and that the value of “home” has increased significantly.
“More people are earning the same living as before,” he said. “They’re just doing so from home.”
In essence many are looking for a space where they can have as much utilitarian value as possible as officials caution against unnecessary travel.
“People want a nice kitchen, a pool or a closed-off office space – because they’re all hunkering down,” Inderrieden said. “So I think the value of that house has certainly increased over the last six months as people evaluate what the future looks like. They’re looking at the ability to operate out of their house and being comfortable in their homes.”
Just because business is up, however, does not mean the Inderriedens and IndyQuest Properties haven’t had to adjust. They can no longer take clients in their cars, and they provide masks, hand sanitizer and Clorox wipes at in-person home showings. Additionally, they have increased their video showings, which Inderrieden said they do on all their listings anyway.
“With this touch-free environment, videos and technology continue to help us out quite a bit,” he said. “Everything gets customized for the client’s needs and I think the little things we’re doing are driving results.”
Whatever it takes, Inderrieden and IndyQuest personalize the home and contract experience to their clients until the keys are in their hands; attempting to bring the most comfortable experience and home for them is what they know how to do. And they do it well.
“There’s been a lot of people who have a bad taste in their mouth from what they’ve been told or how they’ve been treated in past real estate transactions,” Inderrieden said. “I think we stand above the rest and provide a top-notch experience.”
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